Return & Refund Policy

Our Guarantee

At BurnSlim, we believe so strongly in our product that we offer one of the most generous guarantees in the industry: a full 60-day, 100% money-back guarantee. If you are not completely satisfied with your purchase for any reason, simply contact us within 60 days of your order date and we will issue a complete refund of your purchase price.

This guarantee applies even if you have used the product and the bottles are empty. We take all the risk so you don't have to.

How to Request a Refund

1. Contact our customer support team at support@burnslim.com or call 1-800-BURNSLIM within 60 days of your order date.
2. Provide your order number and the email address used at checkout.
3. Our team will provide return instructions if applicable.
4. Once your return is processed, your refund will be issued within 5–7 business days to your original payment method.

Return Shipping

For refund requests within the 60-day guarantee window, we do not require you to return the product. Simply contact us and we will process your refund. However, if we do request a product return, we will provide a prepaid shipping label at no cost to you.

Refund Processing Time

Once your refund request is approved, please allow:

• 1–3 business days for us to process your request.
• 5–7 business days for your bank or credit card company to post the refund to your account.

If you haven't received your refund after 10 business days, please contact us so we can investigate.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of receipt. We will send a replacement at no charge or issue a full refund, whichever you prefer. Please include photos of the damaged item when contacting us.

Exceptions

Our guarantee does not apply to:

• Orders placed more than 60 days prior to the refund request.
• Products purchased through unauthorized third-party sellers.
• Abuse of the guarantee policy (more than one refund per customer).

Contact Us

• Email: support@burnslim.com
• Phone: 1-800-BURNSLIM
• Hours: Monday–Friday, 9AM–6PM EST