Last Updated: January 1, 2025
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or federal holidays will begin processing the next business day.
You will receive an order confirmation email immediately after purchase, and a shipping confirmation email with tracking information once your package ships.
We offer the following shipping options for US orders:
We currently ship to select international destinations. International shipping times and costs vary by location and will be calculated at checkout. International orders are subject to customs fees, duties, and taxes imposed by the destination country, which are the responsibility of the customer.
Estimated delivery for international orders is 10–21 business days.
Once your order ships, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after initial scan.
If you have not received tracking information within 3 business days, please contact us.
If your package arrives damaged or tracking shows "delivered" but you haven't received it, please contact our support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
BurnSlim is not responsible for packages lost due to incorrect shipping addresses provided at checkout.
If you need to change your shipping address after placing an order, please contact us immediately at support@burnslim.com. We can only accommodate address changes if the order has not yet shipped.